Need Assistance? Get Service@Hostos Here


Service@Hostos is our new campus-wide service management portal and platform. It has a modern and intuitive user interface that is also mobile friendly. It allows you to request services from key service groups across campus in a single environment. This service portal give our students, faculty and staff access to well-defined services and processes and allow us to improve our customer service.

Benefits to Students

  • Open and track service tickets to request assistance, information, various accounts and email issues.
  • Open and track requests related to classroom technology, printing and general lab equipment issues.
  • Find FAQs and knowledge base documents on student information systems, policies and procedures.

Benefits to Faculty/Staff

  • Open and track requests for on and off campus issues, initially for Information Technology and Educational Technology and subsequently for other service departments.
  • Get quotes for and request computing equipment.
  • Use the portal to manage tasks and services between multiple departments.
  • Get timely reports on services tickets.
  • Use the knowledge base and self-service articles and tools to resolve issues.
  • Provide feedback on your experience so that the service group and continuously improve.

How to Access the new Service@Hostos Portal

To create and manage requests and find information on available services in the Service@Hostos portal, click here or on the banner image at the top of the page.

Your login will be your full Hostos email address (ie. if you are faculty or staff member or if you are a student; xxxx = the last four digits of your EMPLID. In all cases the password is your Hostos email password.

If you want to create a technology request in Service@Hostos via email, you can still use the email address:

For general questions regarding Service@Hostos, please contact the IT Service Desk for assistance at 718-518-6646.

You may also visit the IT department for general IT assistance in room B-420. We currently accommodate visits by appointment only.